Switching from Gorgias?
Same support automation. 76% smaller bill.
Simple Chat is a Shopify-native AI agent for chat and email. It answers from your products, orders, policies, FAQs, and metafields, runs order tools, follows up on its own schedule, and escalates to your team when it should. Well-configured stores resolve 85%+ of conversations automatically, around the clock.
$0.29 per AI resolution, and nothing else. No helpdesk subscription, no per-seat fee, no charge when your team answers. At 1,000 AI-resolved tickets a month that is $290 instead of about $1,200 on Gorgias.
Built for Gorgias stores
Keep the automation. Drop $10,920 a year.
Gorgias bills you a helpdesk subscription, then bills again for every automated interaction, then $1.50 each once you pass your AI allowance. Simple Chat charges $0.29 when the AI actually closes the ticket, and nothing at all for the rest of your mailbox.
Everything you actually use
Storefront chat and a shared email inbox in one Shopify-native workspace, with grounded AI replies, order lookup and tracking, address changes, cart building, forms, replacement orders, back-in-stock alerts, plain-English rules instead of macro trees, and staff escalation.
A higher resolution rate
Gorgias models a 30% automation rate on its own pricing page and highlights a customer who pushed past 50%. Simple Chat is built to resolve 85%+ of conversations with strong store data, tools, and monitoring configured, so more tickets close without a human.
Two things Gorgias does not do
Simple Chat monitors Shopify Payments chargebacks and drafts representment evidence in your inbox, and it validates shipping addresses with AI before it changes an order. Neither platform in our comparison ships those workflows.
Billing you can predict
Usage-based charges through Shopify billing, capped at $5,000 per 30-day period. No seats to count, no contract to sign, no overage surprises, and development stores stay free while you test the switch.
Straight talk: Gorgias covers more channels than we do, including social, SMS, and voice as add-ons. The feature comparison shows where each platform lands, row by row. Cost figures use annual list prices from gorgias.com/pricing, verified August 5, 2026, for a store on the Pro plan resolving 1,000 tickets with AI.
Follow-ups happen automatically
When an issue needs time, like a shipment in transit or a pending warehouse action, Simple Chat can place the conversation into monitoring mode. At the scheduled time, the AI re-runs the relevant tools, checks the latest order or tracking status, and sends the customer a concrete update.
Schedules the next check-in
Follow-up timing is based on the situation, such as carrier timelines, delivery dates, and prior customer promises.
Re-checks tools before replying
Before updating or closing an order-related conversation, the AI calls order status again so the answer reflects the current state.
Closes, follows up, or escalates
If the issue is resolved, it closes the loop. If nothing changed, it explains what it is waiting for. If progress stalls, it escalates to staff.
Resolution potential
Most conversations never have to reach your team
With strong store data, enabled tools, clear instructions, and monitoring configured, Simple Chat is built to take repetitive work off your support queue.
Each of those resolutions costs $0.29. The same ticket on Gorgias costs $0.90 for the AI plus a helpdesk fee on top. See the math.
Email conversations
80%+Automatically resolved by AI with proper configuration.
Chat conversations
90%+Automatically resolved by AI with proper configuration.
Built for real Shopify support
Store-aware answers
Automatically sync products, variants, availability, FAQs, blog articles, policies, and merchant instructions so answers stay grounded in your store.
Actions, not just replies
Look up orders, check tracking, modify shipping addresses, add items to cart, collect forms, create replacement orders, and subscribe customers to back-in-stock alerts.
Email and chat together
Email conversations land in the same inbox as chat, with verified customer emails and the same AI knowledge, tools, staff workflow, and escalation path.
Human handoff when needed
If a customer asks for a person, gets frustrated, or needs work beyond enabled tools, Simple Chat escalates with the context your team needs.
Most support work is repeatable: order status, shipping updates, product questions, address changes, back-in-stock requests, and "can I talk to a human?" Simple Chat handles those conversations across chat and email using your products, orders, policies, FAQs, articles, and plain-English rules.